Privacy Policy

Bond Osteopathy is a business of JTB Health Pty Ltd (ABN 75 665 422 846), which operates an osteopathy practice in Glen Iris, Victoria ("we", "us", "our"). We are committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal and health information, and how we comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records Act 2001 (Vic). It applies to this website and to the care we provide at our Glen Iris clinic.

The information we collect

To provide osteopathic care we collect personal information such as your name, date of birth, contact details, and emergency contact, along with health information including your medical history, presenting symptoms, examination and treatment records, and any relevant information from other health practitioners. We collect this directly from you during booking, at appointments, and through any forms you complete. Where you contact us through this website, we collect the details you provide in the message.

How we use your information

We use your information to assess and treat you, to maintain accurate clinical records, to communicate with you about your care and appointments, to process health-fund and Medicare claims where applicable, and to meet our legal and professional obligations as a registered health practitioner. We do not use your information for purposes unrelated to your care without your consent.

When we disclose your information

We may share your information with other health practitioners involved in your care (with your consent), with your health fund, Medicare or the Department of Veterans' Affairs for claiming and rebates, with HICAPS for on-the-spot claims, and where we are required or authorised to do so by law. We use trusted third-party providers to run the practice and this website: Cliniko (our booking and practice-management system, which holds your clinical records), and Google Analytics, Google Tag Manager and Google Ads (to measure website traffic and the performance of our advertising). Our website also displays our public Instagram feed through Behold. If you contact us by email or phone, that correspondence is received and stored in our normal email and phone systems. Some providers, in particular Google, may process information on servers outside Australia, including in the United States. Each provider is bound by its own privacy and security obligations. We do not sell your personal information, and we never share your health records for marketing.

Storage and security

Your clinical records are stored in our practice-management system (Cliniko) and are accessible only to authorised people. We take reasonable steps to protect your information from misuse, loss and unauthorised access. We retain health records for the minimum periods required by the Health Records Act 2001 (Vic): at least seven years from your last appointment, or, for a patient who was under 18 at their last visit, until they turn 25. Website analytics data is kept only as long as needed to understand and improve the site.

Cookies and this website

This website uses cookies and similar technologies so the site works properly and to measure how it is used. This includes Google Analytics (site traffic) and Google Ads (to measure the results of our advertising). These tools may set cookies in your browser. You can block or delete cookies through your browser settings, or browse in private/incognito mode. See our Cookie Policy for details and opt-out options.

Accessing and correcting your information

You have the right to request access to the personal and health information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We may ask you to verify your identity before releasing records.

Concerns and complaints

If you have a concern about how we have handled your information, please contact us first so we can address it. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au) or the Health Complaints Commissioner in Victoria (hcc.vic.gov.au).

Contact us

Bond Osteopathy (JTB Health Pty Ltd, ABN 75 665 422 846), Unit 2/5 Glenarm Road, Glen Iris VIC 3146. Phone 1300 992 599. Email [email protected].

Last updated: September 2026.