This Privacy Policy explains in detail how your personal information, including your personal health information, is collected, used, and shared within Bond Osteopathy, and the circumstances in which we may share it with third parties. It also outlines the steps we take to protect your personal information and how you can access and correct any information we have about you. Additionally, this policy provides information on how to make a complaint about a potential breach of privacy legislation.

Bond Osteopathy is committed to collecting only the information that is necessary and relevant to providing you with optimal health care and treatment, as well as managing our practice. Both clinical and administrative staff members are trained to collect and access your personal information that is relevant to their role in your health care. All staff members are required to sign a comprehensive confidentiality agreement to ensure the protection of your personal information. Non-consulting staff members will only access your health information if it is required for their job, such as answering a query from a relevant specialist requesting investigation results or ensuring optimal administration of your health information.

We collect several types of personal information about our patients, including:

Names, date of birth, addresses, and contact details Medical information including medical history, medications, allergies, adverse events, immunizations, social history, family history, and risk factors Medicare number (if available) for identification and claiming purposes Healthcare identifiers Health fund details Credit card details for online purchases made through our website We collect your personal information in several ways, including:

When you make your first appointment with our practice, we will collect your personal and demographic information through a new patient registration form. During the provision of health care services, we will collect further personal and medical information. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment, or communicate with us using social media. In some circumstances, personal information may also be collected from other sources, such as your guardian or responsible person, other healthcare providers, your health fund, or in emergency situations, from your relatives or friends. When you register as a patient of Bond Osteopathy, you provide consent for all practice staff to access and use your personal information to provide you with the best possible healthcare. This enables us to care for you as a comprehensive multi-disciplinary team. Only staff members who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Our main purpose for collecting, using, holding, and sharing your personal information is to help you manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits, and business processes. We may share your personal information with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers, who are required to comply with the Australian Privacy Principals, relevant Victorian privacy legislation, and this policy. We may also share your personal information with other healthcare providers, as required or authorized by law (such as court subpoenas, police, insurers or debt collection agents), when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent. Other situations where we may share your personal information include to assist in locating a missing person, to establish, exercise or defend an equitable claim, when there is a statutory requirement to share certain personal information, and during the provision of medical services through Electronic Transfer of claims and records such as.